Please see below for additional information on refunds and credits.
For any concerns about
your order, please contact us by phone at (800) 277-0215.
We highly recommend our customer or their representative be present at the time of delivery. It is not our responsibility if you miss the delivery and the flowers arrive damaged because of excessive travel time. FlowersGrowers.com will not be responsible for lost or stolen packages, damage to the product during delivery, or FedEx delays.
If for any reason you are not satisfied with a box of flowers, please contact our Customer service department by phone at (800) 277-0215.
In case of missing flowers, you MUST notify us within 4 hours of product arrival. All orders must be inspected upon arrival. Please report any damage or defects to the flowers immediately. If you are not satisfied with your purchase from FlowersGrowers.com due to flower damage, you may request a refund or credit of the product(s) purchased. Refunds are limited to the amount of purchase and do not include shipping and box and handling charges. Complaints concerning part of the order supplied cannot be a cause for rejecting the entire order. FlowersGrowers.com will only extend a credit or refund when the claim is made on the day the product arrives. We do not process claims made after 24 hours of receipt. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered.
We do reserve the right to inspect any disputed orders. Photographs or return of the product or both may be required to complete the claim process. Please take pictures that show the damage and number of stems of damaged product. Upon inspection of the returned box we will decide if our quality is up to your standards for future shipments.With your claim, please include, the type, quantity and specific damage to all flowers or products involved.
As we make every effort
to ensure your flowers are delivered on time we can not control the shipping
carrier so in turn we are not responsible for carriers late deliveries.
Orders that are already dispatched may not be cancelled.